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Angue
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hardware error + infinite restart

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Hi,when I restart my pc, a message on a black background shows me that there is a problem with the hard drive, then my PC restarts endlessly. I have tried all types of restart, none of them work ... how to fix it? Is my PC dead? 😭

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Riddle_Decipher
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@Angue I would try reviving or resurrecting it even if its dead, before i give up, and I suggest you do the same, if you wish 🙂

here's what you need to do, start with a hard reset as per HP standards: Click here for details.

 

If Windows suddenly restarts without warning, or restarts when you try to shut it down, it might be caused by one of several issues. Windows could be set to restart automatically when certain system errors occur. A BIOS update can also resolve the issue. Use the information in this document to resolve issues with the computer restarting unexpectedly.

If the computer restarts unexpectedly and then does not start to Windows, see one of the following documents for steps to resolve this issue:

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Also, have you attempted to capture any error message that appears before or after the device restarts?

Did you try updating the BIOS to resolve the issue? (If not, please click here to find and install it)

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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