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charlesayer
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hibernation loop

HP Recommended
hp2000-368wm
Microsoft Windows 10 (64-bit)

please help my hp 2000 is stuck in an endless loop of sleep/hibernation this started yesterday after hibernating it. at first, i wasn't able to turn it on as it just showed a dim power led till i removed and re inserted the battery it loads to my desktop but after booting up it goes into hibernation making me press the power button which takes me straight to my signup screen but in less that a minute it goes into this hibernation/sleep cycle. at first i thought it was the hard drive, but after removing it and entering bios, the screen goes on and off continuously tried removing and reinserting the ram still no luck any ideas as i cannot get a new hard pc at this point. m running windows 10 creators fall update btw. with all drivers updated.

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Flower_Bud
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Message 2 of 2
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HP Recommended

@charlesayer,

 

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, your PC goes into hibernation mode very often.

Since you're facing a similar issue in BIOS, I would suggest you contact our phone support.

HP Support can be reached by clicking on the following link:

 

* Open link: www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

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