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Solved!
how to unlock my touchpad if i forgot the password
11-26-2012 03:43 PM

Solved! Go to Solution.
11-26-2012 10:45 PM

You will need to full erase the device. This will erase all data on the device. Then you will be able to log back into your webOS account and your applications will be restored.
Here are the steps for the full erase:
Press and hold the power button + volume down + Center and continue holding for 5 seconds after the Full Erase screen appears.
Good luck, please let us know if this helps.
Former HP Expert (Palm/webOS)
12-06-2012 04:22 PM

Hi smkranz,
holding power button + volume down + Center doesn't bring up the Erase Screen. It just reboots as usual.
Tried many times holding up all three buttons together but no hope.
Any other suggestions?
Regards,
jktommy
12-06-2012 08:13 PM - edited 12-06-2012 08:13 PM

Hmmm, I'm not getting it to work, either. Perhaps try going into the webOS account and performing a remote wipe on a PC from this site:
https://ps.palmws.com/palmcsext/console/pages/LoginPage.iface
then log back into the device using your webOS account.
Former HP Expert (Palm/webOS)
12-06-2012 08:42 PM

I saw the "Full erase" screen then panicked! (Didn't want to erase it!)
WyreNut
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12-07-2012 09:50 PM

@WyreNut wrote:
Try Power button - Volume UP - center button...
I saw the "Full erase" screen then panicked! (Didn't want to erase it!)
WyreNut
I saw that in another thread, tried that combination as well, and it did nothing on my TouchPad except to restart it.
Former HP Expert (Palm/webOS)
02-21-2013 09:36 AM

I think the key step that's been left out of the replies (because I've just spent about four hours trying to unlock my device after I realized I didn't remember the password) is that you press the buttons IN SEQUENCE and then hold----you don't try and press them all at once. Mine took the "power, volume up, then home" sequence, but I only discovered it after I tried it about a hundred times pressing them all at once 🙂

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