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12-24-2017 09:06 PM
Bought a new HP envy x360 customized version.
Battery life is advertised to be 10 hours, however real time experience gave me around 4 hours battery life.
Live streaming a video gave me very less battery life, around 2.5 hours. Wonder how HP could advertise it as 10 hours when real time is not even close to it. Really disappointed with their HP envy laptop
Not sure if its for all the hp laptops if so i am not sure if i will buy HP in the future.
12-25-2017 01:52 PM
Thank you for posting on the HP Support Forums,
I understand your concern and to help you out,
I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any).
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Please send a Private Message, if you aren't contacted within 4-5 business days.
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I am an HP Employee
02-22-2018 11:02 AM
I am experiencing the same issues. I purchsed the fully upgraded HP Envy x360 on 2/18 from BestBuy and love the laptop but am very dissatisfied with the battery life. Especially as I sold my Macbook Pro to purchase this, I went from a 12 hour battery life to virtually nothing. Like @laptopguy9876 said, HP advertises the battery life to be 10 hours, however, real time experience gave me around 3 hours of battery life if that. This is a huge issue for me as I am always on the go and need a reliable battery to get me through my tasks. I'm not sure if this is the case for all the HPlaptops, but if so I will gladly never purchase another HP product. I would like to know if this is a defect with my laptop or if there was a mistake in the description of the product? Please get back to me soon as the return policy is going to expire.
02-23-2018 02:48 PM
I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.
02-24-2018 09:52 AM
I have all information needed readily available. I have not yet received a private message from an identified HP contact. Please get back to me fast as my return policy with BestBuy is going to expire in the next few days and I do not want the laptop if the battery life is this bad.