i can not get the external volume buttons to work

[jo3l]

i cannot get the volume rockers to adjust the sound. as a laptop and as a tablet. can you help me locate them

[Riddle_Decipher]

@jo3l

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

I understand you need support with the external volume buttons as they aren't working anymore, and I'll be glad to help you out, however, for an accurate solution I'll need more details:

• What is the product number of your device? Use this link to find it: Click here (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
• Have you attempted any steps on your own before posting on the HP Forums?
• Are the buttons physically stuck?

Please reply with the details for further assistance.

Eager to help!

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!