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abouelamaiem
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i cant find scanned files

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hp deskjet 3635
Android 8.0 Oreo and older

i cannot find any scanned files after saving on hp smart app

scanning edit and saving is normal but after that i cannot find any saved file even old one

the folder icon on the app screen is missing and also hpscan folder in internal memory also missing 

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Echo_Lake
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@abouelamaiem

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

on Android smartphone, the APP will create a folder HP SCAN in the internal memory and all your scans document should available. 

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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abouelamaiem
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i didnot find any folder HP SCAN in the internal memory 

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boris_marinov
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Hello there,

 

I had the same issue since last HP Smart update. 

It seems that all my scans are moved from hpscan folder to Downloads folder.

Try to find them here:

Home/Internal Memory/Downloads

 

Hope that this will work!

 

Best regards,

Boris Marinov.

 

 

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