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HP Recommended
pavilion g6-1138ex
Microsoft Windows 8.1 (64-bit)

i want the MTP device and its hardware ids is USB\VID_17EF&PID_7738&REV_0216&MI_00

1 REPLY 1
HP Recommended

Hi:

 

You need to install this software...

 

https://www.microsoft.com/en-us/download/details.aspx?id=40744

 

Also watch this video...

 

https://youtu.be/TpGSuXUzw3w

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