• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-12-2017 09:36 PM

HP Recommended
Product: pavilion g6-1138ex
Operating System: Microsoft Windows 8.1 (64-bit)

i want the MTP device and its hardware ids is USB\VID_17EF&PID_7738&REV_0216&MI_00

1 REPLY 1

‎07-13-2017 07:25 AM - edited ‎07-13-2017 07:28 AM

HP Recommended

Hi:

 

You need to install this software...

 

https://www.microsoft.com/en-us/download/details.aspx?id=40744

 

Also watch this video...

 

https://youtu.be/TpGSuXUzw3w

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.