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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-20-2017 02:54 AM

HP Recommended
Product: Elite X3 phone
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I am an HP employee and I do have an Elite X3, I can't use anymore the app Whatsapp. I am using it a lot, communicating with lots of people abroad. This is a real issue.

The apps doesn't open...I tried to de-install / re install ...I even re-initiate my phone completly with factory settings...

I don't know if it is due to the the new product firmware...

So I am now using my old NOKIA on windows 10 , and it works perfectly !

 

Do you have any  idea ?

 

Thanks and BR

elusson

1 REPLY 1

‎03-22-2017 07:54 AM

HP Recommended

Hello,

What verison of WhatsApp do you have?

 

If you have already uninstalled and reinstalled WhatsApp, you may need to reset your phone.

http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=10722027&docLocale=en_US&docId=emr_na-c0...

 

Thanks,

-Chris

I work for HP.
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