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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-17-2017 09:39 PM

HP Recommended
Product: hp slate 10

I haven't done anything it just suddenly stopped opening when I needed to fill an entry. when I tap on the space the back key changes to a keyboard down symbol.

1 REPLY 1

‎06-19-2017 06:39 AM

HP Recommended

Good Day! Welcome to the HP support forums. 🙂 I reviewed the post regarding keyboard issues with your HP Slate 10. I will be delighted to assist you here. 🙂 Excellent description and great diagnosis of the issue before posting. Kudos to you for that. 🙂

To assist with accurate information I would require more information regarding his.

  • Please let me know the complete mode# or product#  of the tablet and the Android version currently used to help you better.

It could be a hardware issue with the tablet. But for now, what you could do is backup your data and reset the Slate to factory settings if the keyboard is not working and check if that resolves the issue.

 Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

 

Hope this helps. Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care and have a blessed week ahead. 🙂

 

Cheers!

 

DavidSMP
I am an HP Employee

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