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lexi_doten
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my hp stream 14 laptop screen is black and unresponsive but the power light is on, any solutions?

HP Recommended
HP Stream model14-cb163wm

My hp stream model14-cb163wm screen is black and unresponsive but the power light is on, any solutions? 

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Lil_Boy_Blue
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HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

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