cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
StephenJ1
New member
3 1 0 0
Message 1 of 4
477
Flag Post

my tablet hp slate 10 plus charge but its not turning on

HP Recommended
hp slate 10 plus

I charge my tablet it shows that its is charging but when i put it on its shows the hp logos but don't go further 

0 Kudos
3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
18,944 18,946 1,349 1,559
Message 2 of 4
Flag Post
HP Recommended

Hi @StephenJ1

Welcome to the HP Support Community. I understand the tablet is not booting. I'd be happy to assist you.

 

If you aren't able to get through it after performing a hard reset, disconnecting the power cable and holding the power button for about 30 seconds, then restarting the device, you may need to perform a factory reset to get back into the device:

 

Here's what you'll need to do:

 

If your tablet does not start normally, or if you do not remember the lock screen password, it might be necessary to perform a reset without turning on the tablet.

   CAUTION:

All data saved on your device is deleted when you perform a factory reset. All apps are uninstalled. Data stored in your Google Account can be restored. Back up all important files, either on the Web or with an external storage device, before resetting the tablet.

Use the following steps to begin the factory reset:

  1. Charge the tablet for at least half an hour, and then disconnect the charging cable from the tablet.

  2. If you have a microSD card installed in the tablet, remove the memory card before resetting the tablet.

  3. Select your tablet model from the list below to view instructions for resetting the tablet.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here (Skip to Resetting when the tablet does not start)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
StephenJ1
Author
New member
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello Kumar0307

Thanks for the assistance you gave me. I did everything you ask me to do up to rebooting the system, After showing the logo (HP) the screen went into dark mode. i left if more than an hour and a half still thesame dark screen.

0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
18,944 18,946 1,349 1,559
Message 4 of 4
Flag Post
HP Recommended

@StephenJ1, that's unfortunate.

 

Please reach out to the HP Support in your region regarding the service options as this could be a hardware issue.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation