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hp 7 plus
My tablet worked fine until the power button got inverted and from then on I had to find something to turn it on with like a mechanical pencil but recently it just would turn on at all but it would still show a charging screen when I plugged it in to charge it
1 REPLY 1
HP Recommended

 

@blazote

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand the power button is not working,

I'd like to thank you for the detailed description of your concern,

 as you have ensured I don't have to ask any more questions, that said, this is hardware failure as the button is physically damaged and hence there's nothing I can do but recommend that you contact HP to get the tablet either repaired or replaced under the manufacturer's warranty:

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Keep me posted for further assistance 😉

Riddle_Decipher
I am an HP Employee


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