problem arow key

[sele]

My hp laptop arow key not working on some programs what can i do

[Jeet_singh · Accepted solution]

Hi @sele,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the arrow keys not working on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details: 

Could you provide me with the exact model of the notebook? Please use this link to help you find: http://support.hp.com/us-en/document/c03754824

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you checked if the arrow keys work on an external keyboard?

Have you run a keyboard test on your computer?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

Recommend you open device manager by doing a right-click on the Windows button.

Uninstall the keyboards listed in device manager. 

Please delete the drivers when prompted during uninstall. 

Restart your computer and check. 

If the issue persists, run a keyboard test by booting the computer system diagnostics. Click here. 

For other troubleshooting steps, please refer to this HP Article. 

Please let me know if this resolves the issue, or if you require further assistance!

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.