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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-26-2018 12:08 PM - last edited on ‎01-26-2018 12:12 PM by Retired

HP Recommended
Product: Pavilion x2 10-j005tu
Operating System: Microsoft Windows 10 (32-bit)

Hi, 

 

I have the misforune of having one of these hunks of junk.  It's never worked worth a damm from day one and don't get me started on the power switch problem.

 

Before I throw it out, yesterday I tried to do the factory restore ..... it started up fine and was abotu 64% the way through.

 

While I was away from the screen it either finished or errored out (dunno which?) .....

It asked me what I want to do and I picked go to Windows 10. 

 

Now it turns on shows the HP logo, and the screen is on but blank, big surprise there - not.

 

Is there anything else I can try to do or should I have just tossed it to begin with like I planned?

 

Name:   K2N-49PA  /JAKI

 

MOD:     10-J005TU

 

Hp Pavillion X2

 

Cheers'

Dave Cason

1 REPLY 1

‎01-27-2018 03:13 PM

HP Recommended

Hi @dcason

 

Welcome to HP Forums,

 

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum.

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