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- Re: screen problems

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08-23-2017 09:35 AM
Hi, i am using HP-notebook model:-15-s105TU .My laptop screen started flickering and going pink/green color from 5-6 days due to which nothing can be properly visible on my laptop .Before this my laptop was working properly .please help me soon .
08-24-2017 04:57 PM
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
As I Understand the screen is either flickering & changing colors during the issue,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Did you check with an alternate/external monitor?
If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure,
if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer,
if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here
If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS)
If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link,
If it does, Contact HP to replace the LCD/Repair the computer:
If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan)
Reply with the result of the above-mentioned steps, for further assistance.
Let me know if those steps worked for you,
If they did, that's awesome!
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
Good Luck
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
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