split 13 x2 dock completely dead

[y382]

I have owned my current split for about two months now. this one was an upgrade from my old laptop the original old sliver and balck split x2.

Well shortly after I bought it the track pad went out.  no biggy i have a wireless mouse and the usbs still work so meh.

Then one of my usb plugs stopped working... again meh.

but then the keyboard stopped working and almost imidiatly after the last usb went with it.

Im pretty savy so I looked in to it. I read all the fourms I updated all the drivers. I checked my devices and I noticed all my 'dock based devices (usbs keyboars track pad)' were all disconnected. I restored windows and ran HPs chipset update.

I even blew in the connector (worked on my old split x2). One of the posts suggested completely draining the batteries so I did that. nothing has worked. I never noticed any of the lights on the keyboard flickering but apparently thats a tell tail of the internal dock battery dying. Some people mentioned when the battery goes so does all functionality, plugged in or not.

So what should I try next? Do you think its the internal battery? Has anybody else had this exact issue or am I all alone here? HELP!

[Riddle_Decipher]

@y382

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand the touchpad and keypad is not working on your HP Split 13 x2, anymore

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you update the BIOS as well? If you haven't, Click here to find and install.

If you have, it looks like you've pretty much done it all, and this seems to be a hardware malfunction,

I recommend you Contact HP for a hardware repair/replacement:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[y382]

the update yelded no results

[Riddle_Decipher]

@y382

Thank you for responding,

It's great to have you back 😉

I understand your concern and I request you to Contact HP as suggested previously,

As they should be able to either repair or replace the faulty parts to get your PC back up and running.

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[y382]

I'm assuming this is the problem. Above is the chip that connects the tablet to the dock. This is the female portion (located with in the tablet). It appears to have shorted. I disassemble my split x2 using the authorized service guide. When it was apart the problem what very viable. I used the part index within the guide to get the part number and ordered a new OEM one through a 3rd party retailer. Awaiting the part right now I'll update when I have more info. 

Part number: 

765992-001

About $5-$20 dependent where to shop and whether or not you need new ribbon cables. 

[Riddle_Decipher]

@y382

Thank you for responding,

It's great to have you back 😉

That's some hi-tech/professional work you've done right there, 

Normally, people just Contact HP and have the technicians do this for them but seriously! I Respect you for this.

That said, please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

[y382 · Accepted solution]

ITS FIXED!

the issue was indeed as described. the femail end connector did short and it was the culperate. Since then full usability has been restored. The whole fix was about 20 minutes of work, 8 dollars, and 4 shipping days. I purchased my computer used so I dont kow the whole story but I assume the root of the problem is a mix of humity and instability in the tablet structure design. I encourage everyone to try this themselves it they are without warenty. The whole job requires a small and a tiny phillips screw drivers plus a pic or plastic pry for the dissassembly. Refrance the used service guide and avoid IFIXIT they seem to be lacking quality information on this device.

heres the link to the service guide.

Authorized Service Providers Only ;D