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astro_des
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Message 1 of 2
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touchscreen

HP Recommended
Hp Split 13-r100dx
Microsoft Windows 8.1 (64-bit)

my touchscreen keyboard stopped working. please what can i do//?? it has not cracked, neither has it fallen. i used it at night then on waking up this morning, it stopped working. 

model is  HP split 13-r100dx

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @astro_des

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the touchscreen keyboard is not working.

 

Don’t worry, I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • Is the touchscreen working on the computer?
  • Have you made any changes on the computer?

 

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2ogsV3Z

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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