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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-24-2020 10:54 AM

HP Recommended
Product: HP voice tablet slate 6 II
Operating System: Android 8.0 Oreo and older

unable to perform factory reset ( erase all data )for HP  voice tablet  slate 6 II  ,i tried so many time pressing power button &

vol +  together.only appear HP logo and the hang up...please help

1 REPLY 1

‎07-26-2020 06:01 PM

HP Recommended

@isepakat

 

Welcome to the HP support community.

 

Try the steps mentioned in this HP document:- Click here

If the issue persists, I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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