Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
hello,I need update to unknown device with hardware IDACPI\VEN_HPQ&DEV_0004ACPI\HPQ0004*HPQ0004and the second update for unknown device with hardware IDUSB\VID_138A&PID_003C&REV_0086USB\VID_138A&PID_003Cthank you all for help
Go to Solution.
You need these drivers...
You will have to manually install the second one.
After you run the driver, the device will probably not get installed.
Go to the device manager, click on the unknown USB\VID_138A&PID_003C device needing the driver.
Click on the driver tab. Click on Update Driver.
Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.
That folder will be located in C:\SWSetup\sp58900.
Make sure the Include subfolders box is checked and the driver should install.
Then restart the PC.
You're very welcome.
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