usb not supporting

Shashankupps · ‎02-14-2017

I try to connect my hp 10 tablet with my pc. on connecting it with my pc it started charging bust it was not sending or receving file nor its icon was shown on my desktop or anyware.I tried other devices to connect it with my pc.they get connected and were also performing well.help me.

WyreNut · ‎02-14-2017

Hello, and Welcome to the HP Support Community!

Try going to Settings/Storage/<options icon, looks like 3 vertical blocks>/USB computer connection. See if MTP is checked. If not, select it.

Now reconnect the tablet to the PC. If no joy, try changing it to PTP.

If file transfer is your goal, there are many free file manager apps in the Play Store that can move files via WiFi.

WyreNut

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Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.

Shashankupps · ‎02-15-2017

I've already try it to change it from mtp to ptp but nothing happens.tell me what to do.is theirs any problem with my tab

WyreNut · ‎02-15-2017

I would suggest you power off both devices, then back on.

Connect the two via the USB cable, and look at your tablet - see if a window has opened offering any options. Sometimes you'll see a window asking "Do you want to charge only, or transfer files?"

Try using a different USB cable. Do not use a USB hub (if you have one), but connect directly to a USB port on the computer.

Only way to test it is to try on another PC!

WyreNut

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Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.

Shashankupps · ‎02-15-2017

Same problem happens with every PC .I've try to connect it with my laptop,it shows same problem.is their's any hardware problem with my tablet?

WyreNut · ‎02-16-2017

@Shashankupps wrote:
Same problem happens with every PC .I've try to connect it with my laptop,it shows same problem.is their's any hardware problem with my tablet?

Did you try using a different USB cable?

I cannot tell you if the tablet is broken from this side of your computer screen. Is the USB port loose and wobbly? Then it's probably damaged.

As mentioned before, there are other ways to transfer files.

If you want to pay to have HP inspect/repair it, that's your option.

To contact HP directly, click this link: http://www8.hp.com/us/en/contact-hp/support.html

WyreNut

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Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.

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