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charc49
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Solved!

wireless adapter/ethernet adapter media disconnected +no valid IP addresson wi-fi/ethernet config

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HP Pavilion Laptop 15-cw1xxx
Microsoft Windows 10 (64-bit)

Laptop stopped receiving wifi signals and showed "No valid ip configuration" message on troubleshooting.

Command Prompt shows "media disconnected" so would not allow "release/renew"

Laptop connected to router with ethernet cable but still would not connect to internet.

Router is ZXDSL931 by ZTE

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KrazyToad
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@charc49

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

Do you have other devices connected to your Network?

 

At this point I suggest you perform a Reset and check if that helps

 

Link: https://support.hp.com/in-en/document/c04742289

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
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charc49
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Hi Krazy Toad,. Thanks for your help. I hadn't tried a reset, because I thought it might need a connection to the internet, but it solved the problem.  Great.

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KrazyToad
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@charc49

 

I'm glad you got this issue resolved

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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April123
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HI, i'm encountered the same issue. Can you please let me know why this error will happen suddenly? Everything was ok just 2 days ago 😞

 

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charc49
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Hi, apologies for the delay in reply. The same thing happened with my laptop. One day it was OK and the next day not.

 

I think it may have been related to a security scan or an update which sensed that the laptop had moved to a new location and web address.  I had a similar problem a year or so ago on a PC, but that was caused by an early update to Windows 10.

My technical knowledge is not good enough to help you with a reason for the error.  Perhaps Krazy Toad, who helped me, can help you.

 

Good Luck

 

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