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adriann101
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won’t reset completely

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Microsoft Windows 10 (32-bit)

Whenever I try to reset my computer it doesn’t reset completely. It only reaches 1% and returns back to the options screen. It also says there was a problem resetting your pc, no changes were made.

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KrazyToad
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@adriann101

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you run a System Test to confirm the Hardware Functionality first
 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Test

 

If all the Tests pass, try a System Recovery using the Recovery Media.

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file inorder to install Windows operating system. Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

 

Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform a System Recovery (Windows 10)

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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adriann101
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33FD3EA1-F570-4A53-B1B9-210CBB3D253D.jpeg

 this shows when I pull up recovery manager?

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Echo_Lake
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@adriann101

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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