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Marlene-led
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Message 1 of 2
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won’t turn on

‎02-17-2020 05:39 PM

HP Recommended
Product: HP ENVY x360 - 15m-dr1011dx

I was using my laptop and didn’t notice it was low on battery, and it turned off. I let it charge until the battery was full, but it won’t turn on even if the power button makes it seem like it’s on. What should I do?

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Lil_Boy_Blue
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Message 2 of 2
Flag Post

‎02-18-2020 02:13 AM

HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

 

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