-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Tablets and Mobile Devices
- 94X57W-87SA91-XD7X7F-61AB03 failure id

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

1 REPLY 1
10-15-2020 07:37 AM
Hi:
Below is the report generated by the failure ID code you posted, minus your notebook's serial number.
Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
94X57W-87SA91-XD7X7F-61AB03 | OK | XXXXXXXXXX | 10/15/20 | 305 | Storage | Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive | Hard Disk 1 Full Test Failure |
You will need to install a new hard drive and reinstall the operating system.
Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.
http://h10032.www1.hp.com/ctg/Manual/c05087748
After you replace the drive, you should be able to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.
Here is an info link for how to use that utility...
https://support.hp.com/us-en/document/c06162205

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.