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‎09-28-2022 08:42 AM

HP Recommended
Operating System: iOS

Hello. My iPhone 11 Pro Max (OS15.6.1) is suddenly not allowing me to scan a document so I can print remotely. I get a black screen when the camera goes on. I have changed the source to scan from,  un-/re-installed the app, turned phone off/on, reset the phone, turned printer off/on, but to no avail. My husband has a brand new iPhone 14 pro (OS is current) and his is having the same problem. I need to be able to scan and print from my phone for work purposes so this issue is a big problem for me. Anyone else experiencing this other than me and my husband? Thanks! 

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‎09-28-2022 08:51 AM

HP Recommended

Disregard. I figured it out. 🙂 

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4 REPLIES 4

‎09-28-2022 08:51 AM

HP Recommended

Disregard. I figured it out. 🙂 

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‎09-29-2022 10:03 AM

HP Recommended
How did you solve this?? I can’t get mine to work.
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‎09-29-2022 01:15 PM

HP Recommended

How did you figure it out? Lol 

some of us have the same problem and can’t figured it out help! 

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‎10-04-2022 01:34 AM

HP Recommended

With the latest update to the HP smart App, the camera scan is working now in my IPhone 14 pro max

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