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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-03-2021 10:27 AM

HP Recommended
Product: Envy x360 Convertible 13-ar0xx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

Every time I try to connect to a wireless screen (smart TV), I get a blue screen which say system thread extension not handled.

 

I've tried a number of troubleshoot options like rebooting to advanced options but none have helped. I've no idea where to start and what is causing it.

 

3 REPLIES 3

‎01-11-2021 11:15 AM

HP Recommended

@Rocketman2112

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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‎01-19-2021 04:27 AM

HP Recommended

Hi,

 
The product number is 6TC92EA#ABU
 
Thanks,
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‎01-20-2021 06:39 AM

HP Recommended

@Rocketman2112

 

Thank you for the information.

 

The wireless card on your computer doesn't support a wireless display. You need to have a wireless card that supports Miracast to connect the computer wirelessly to external displays.

 

I hope that answers your question.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

 

The_Fossette
I am an HP Employee

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