Can't connect to WIFI. Need help!!

[Blopez88]

I recently purchased HP Pavilion 10-K010 x2

I am unable to connect to any wireless signal. When I click troubleshoot I am receiving the following message:

"The Realtek RTL8723BS Wireless LAN 802.11n SDIO Network Adapter adapter is experiencing driver- or hardware-related problems."

Please help

[Photoray002]

Hello Blopez88,

Are you running Windows 8.1 or upgraded to Windows 10?

[Photoray002 · Accepted solution]

Also, can you go into the Device Manager and uninstall the Realtek RTL8723BS Wireless LAN 802.11n SDIO Network Adapter? Then restart the computer and it will re-install the driver again.

Sometimes thats all it takes, if your lucky.

There is no driver listed for Windows 10 for that model, so let me know what OS you have.

[Blopez88]

It was 8.1 OS and It worked, thank you!!

[Photoray002]

Awesome and you welcome.

[maj4]

Using Wondows XP 2

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@Photoray002 wrote:

Hello Blopez88,

Are you running Windows 8.1 or upgraded to Windows 10?

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[Photoray002]

Maj4, the HP Pavilion X2 10-k010 did not come with Windows XP.

Please start your own thread so someone can help you specifically.

Thank you.

[KeenanL]

I tried this, but still nothing. I uninstalled the driver and restarted it, but now it just says that driver isn't there

[gnipos]

Thank you.

[Cinderely]

I would like to thank Photoray002 Regents Professor who was asked the same question I had and I used. It worked perfectly and was so easy to do what he said so thank you, thank you and thank you again!

Regards,

Cindy