Computer locked up with security warning

[Scadu23]

I am using windows 10 ( not sure if 32-bit or 64) no an HP Envy that I got for Christmas. My computer is locked down to “stop illegal activity”. Says it has been infected with a Trojan Spywate. Says not to attempt to shut down or restart computer because it “may lead to data loss and identity theft”. Gives me  a number to call Microsoft support. I called but did not feel comfortable so I hung up. I felt it is a scam.

is this a scam? What do I do to get rid of this and unlock my computer? My mouse and keyboard are locked so I cannot do any of the suggestions I have seen.

[KrazyToad]

@Scadu23

Welcome to HP Support Community

I would like to help

Since the computer is infected by Trojan, I suggest you perform a System Recovery

Link: https://support.hp.com/in-en/document/c04758961

Thank you

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