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07-09-2021 05:21 PM
Hi all! I was getting a message that "com.android.settings has stopped" when I tried to connect to wi-fi, so I went ahead and did a factory reset and cache wipe. Now, as soon as the tablet boots up, I'm notified that com.android.settings has stopped and it's stuck -- I click "OK" and I get the same pop-up repeatedly.
In the system recovery menu I see an option for "apply update from external storage" -- is there perhaps a patch somewhere I can apply to get the tablet working again?
The tablet is a TS 10A, Model AU00F6J
Thank you for your help!
07-13-2021 10:34 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I understand that you are getting an error com.android.settings has stopped error on your tablet.
Clear Cache and Data of the SIM Toolkit:
- 1. Click on Settings to access apps.
- 2. Select Apps.
- 3. Click on Sim Toolkit.
- 4. Click on CLEAR DATA as well as CLEAR CACHE.
- 5. Finally, reboot the Android smartphone and then check whether the Unfortunately, the process com.android.phone has stopped error has been resolved
The steps in this section to reset an HP 10 or HP 10 Plus tablet.
With the device powered off, press and hold the power and volume up buttons simultaneously for approximately five seconds, and then release.
Figure: Tablet power and volume up buttons
The HP logo is displayed, and a few seconds later the Android system recovery menu is displayed.
When the Android system recovery menu displays, use the volume down button to highlight Wipe data/factory reset.
NOTE: The touch screen is disabled when the device is in recovery mode. Use the volume up and volume down buttons to navigate up or down in the recovery menu. Use the power button to make a selection.
Figure : Wipe data/factory reset
Press the power button to select.
The screen displays Confirm wipe of all user data? THIS CAN NOT BE UNDONE. Use the volume down button to highlight Yes -- delete all user data.
Figure : Confirm wipe of all user data
Press the power button to confirm and begin the reset.
A recovery system screen shows the reset process. Wait for the reset process to complete.
When the screen displays the message Data wipe complete, highlight Reboot system now, and then press the powerbutton to select.
Figure : Reboot system now
Wait for the device to reboot.
The factory reset is complete. Set up the device by following the steps in the HP support document Setting Up Your HP Tablet.
Refer to this article to know more information about restoring the tablet back to factory settings. Click Here
Hope this helps! Keep me posted for further assistance.
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