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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-05-2022 08:02 PM

HP Recommended
Product: HP Chromebook x360 - 14-da0011dx
Operating System: Chrome OS

Ive been having this problem for months now. Google chrome just continuously crashes. Some nights it will do it every 1-2 minutes. Some nights it will do it every 5 minutes. Some nights it wont do it at all.

I have researched this problem and i have power washed the chromebook. I have reset to factory settings. I use incognito pages and that seems to help sometimes, but it still crashes quite frequently in incognito pages.

I took the chromebook to Best Buy, that is where i bought it, and the Geek Squad said they couldn't do anything about it. They said I need to contact HP directly.

I am hoping that I can send the Chromebook into HP directly and they can reset to factory, something greater than what I am doing.

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2 REPLIES 2

‎10-06-2022 10:28 AM - edited ‎10-08-2022 10:27 AM

HP Recommended

Hello @dirkpittadventu 

Sorry to hear that you are having problems ... I would like to help you.

Give it a try ...

How to Factory Reset Chromebook (Four Methods Explained)

Attention ! You will lose your personal data and settings and have to repeat the basic setup afterwards.

 

Kind regards

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‎10-08-2022 10:23 AM

HP Recommended

Hello @dirkpittadventu Please report back

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