• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-05-2022 08:02 PM

HP Recommended
Product: HP Chromebook x360 - 14-da0011dx
Operating System: Chrome OS

Ive been having this problem for months now. Google chrome just continuously crashes. Some nights it will do it every 1-2 minutes. Some nights it will do it every 5 minutes. Some nights it wont do it at all.

I have researched this problem and i have power washed the chromebook. I have reset to factory settings. I use incognito pages and that seems to help sometimes, but it still crashes quite frequently in incognito pages.

I took the chromebook to Best Buy, that is where i bought it, and the Geek Squad said they couldn't do anything about it. They said I need to contact HP directly.

I am hoping that I can send the Chromebook into HP directly and they can reset to factory, something greater than what I am doing.

Category:
2 REPLIES 2

‎10-06-2022 10:28 AM - edited ‎10-08-2022 10:27 AM

HP Recommended

Hello @dirkpittadventu 

Sorry to hear that you are having problems ... I would like to help you.

Give it a try ...

How to Factory Reset Chromebook (Four Methods Explained)

Attention ! You will lose your personal data and settings and have to repeat the basic setup afterwards.

 

Kind regards

Was this reply helpful? Yes No

‎10-08-2022 10:23 AM

HP Recommended

Hello @dirkpittadventu Please report back

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.