HP wireless Mouse Z3700 Warranty claim Issue

[nivedank]

HI, 
I have recently bought HP Wireless Z3700 mouse from flip kart and it is not working properly in just 1 month of mild usage , as I could see lot of ghost touch happening soon after I connect it with my PC. I tried registering my product to claim the warranty but I couldn't because it shows an error as invalid serial no and product no.

please assist through  Phone no : [Personal Information Removed]

Regards,

Nivedan

[Dilip_18]

@nivedank

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Wireless Z3700 mouse. It could be a hardware issue on the Mouse. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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Have a great day!