-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Tablets and Mobile Devices
- Having battery related issues

Create an account on the HP Community to personalize your profile and ask a question

12-21-2020 09:54 PM
Hi,
I am having a battery issue that whenever I plug my laptop it starts working but at the moment when I unplugged it the laptop shuts down. I noticed that the battery sign was ok it was showing 100% charged and the charging symbol was also coming. But whenever I unplugged it shuts down . I am this problem from a day .
12-29-2020 11:56 AM
I reviewed your post and I understand that you are facing issues with the battery.
Don’t worry, I assure you I will try my best to get this sorted.
It looks like the battery might be bad and needs replacement. However, to confirm this I recommend you run a test on the battery following the steps in the below article.
https://support.hp.com/in-en/document/c03467259
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
