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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-04-2021 12:50 PM

HP Recommended
Product: HP Slate 21 All In One
Operating System: Android 8.0 Oreo and older

***Need Help accessing and performing a factory reset***

Background:

I recently purchased 3 HP Slate 21 All In One devices from a local state organization. After taking possession of the devices, I found that although the devices had their data removed, they did not remove the user lockscreen/password. I was able to log onto each device and find the Google email for the main account. I sent an email asking for password help, but have not got a response.

Actions:

After reading a number of support documents, I tried the following:

 Attempt #1 Turning on the device, entering the guest account, went to apps, then settings. However I assume that since it is the guest account, the option for a factory reset is unavailable.

 Attempt #2 With the device off, I held the power button and down volume button simultaneously.....(however nothing happened (no matter how long the buttons were held)

Attempt #3 With the device off, I held the power button until the HP logo appeared, I then pressed the Down Volume and held it for a few seconds hoping it would put me into safe mode. (unsuccessful - the device simply booted to the lock screen as it normally would when powered on)

 

What other options do I have to reset these devices to factory?

Is there a method of booting from a SD card or USB device?

 

Thank you in advance for any help you can provide - Joel

Category:
3 REPLIES 3

‎09-15-2021 06:57 PM

HP Recommended

Wow, 163 people viewed and not one suggestion?!?!?!?!!?

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‎09-16-2021 08:31 AM

HP Recommended

@Jlipper

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎09-16-2021 09:58 AM

HP Recommended

I would suggest you try to return the devices for a refund...

 

The Slate 21 was abandoned by HP quite a while ago, with little in the way of support left.   😞

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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