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09-04-2021 12:50 PM
***Need Help accessing and performing a factory reset***
I recently purchased 3 HP Slate 21 All In One devices from a local state organization. After taking possession of the devices, I found that although the devices had their data removed, they did not remove the user lockscreen/password. I was able to log onto each device and find the Google email for the main account. I sent an email asking for password help, but have not got a response.
After reading a number of support documents, I tried the following:
Attempt #1 Turning on the device, entering the guest account, went to apps, then settings. However I assume that since it is the guest account, the option for a factory reset is unavailable.
Attempt #2 With the device off, I held the power button and down volume button simultaneously.....(however nothing happened (no matter how long the buttons were held)
Attempt #3 With the device off, I held the power button until the HP logo appeared, I then pressed the Down Volume and held it for a few seconds hoping it would put me into safe mode. (unsuccessful - the device simply booted to the lock screen as it normally would when powered on)
What other options do I have to reset these devices to factory?
Is there a method of booting from a SD card or USB device?
Thank you in advance for any help you can provide - Joel
09-16-2021 08:31 AM
Welcome to the HP Support Community.
I recommend you to contact the HP Support Team regarding this.
Note: Select the country accordingly to get the contact details for support.
Let me know if this helps.
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Have a great day!
I am an HP Employee
09-16-2021 09:58 AM
I would suggest you try to return the devices for a refund...
The Slate 21 was abandoned by HP quite a while ago, with little in the way of support left. 😞
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.