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HP Recommended
Microsoft Windows 10 (64-bit)

How  can I get my return completed without the run-around / robot interface? It has taken since 12/24/to get an RMA  ...  not yet done.

 

Joe

1 REPLY 1
HP Recommended

@purpjj1 

 

Welcome to the HP Community.

 

The Community does not have a way to influence the process.

 

We are not associated with the HP Store or the Store Customer Service.

 

Whatever you do must be completed through the Store Customer Service.

 

Just checked the HP Store USA Customer Service - looks like there is phone, live chat, and email support.

 

That said,

At this writing, there is a Limited Closure notice posted - this means that resources are limited.

 

HP Store – USA

 

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

 

Customer Service - Examples

 

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

OR

 

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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