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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-08-2020 12:34 PM

HP Recommended
Product: Hp 15

I try to on my laptop now but is not displaying.....just black scream.....with a light on the keyboard..... Hp 15.  please help me any solution to it?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎09-11-2020 03:03 AM

HP Recommended

@Kunlery4ril

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Do you see any blinking lights on the keyboard?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎09-11-2020 03:03 AM

HP Recommended

@Kunlery4ril

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Do you see any blinking lights on the keyboard?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Was this reply helpful? Yes No

‎09-11-2020 04:27 AM

HP Recommended

thanks i need your help

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‎09-11-2020 11:43 AM

HP Recommended

@Kunlery4ril

 

Sure, I will definitely help you. Help me with the requested information so that I can provide you with an accurate solution.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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