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‎03-10-2021 09:03 PM - edited ‎03-10-2021 09:06 PM

HP Recommended
Product: HP Pavillon x360 m Convertible

CEC587B3-62D7-48C8-A9F6-DB7A69D5A2F7.jpeg

 

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Help please! I noticed a bending/breaking noise for a few weeks now, but I thought it was just something that got stuck in my computer. I then took a look at the bottom today where I noticed that was where the noise was specifically coming from. I look up close and notice that the screen is lifting up! I do nothing but take care of my computer and use it in a flat surface majority of the time so I have no idea how something so strange can happen. I just got this laptop on Christmas of 2020, how could something already be wrong with this thing?? I already know that this is going to continuously get worse when I keep opening my laptop to use it for my work. Again, what do I do? Please help.

1 REPLY 1

‎03-12-2021 06:45 AM

HP Recommended

@LindseyDawn

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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