Mac address unavailable

[BKISHOR]

MAC address and Bluetooth address unavailable

[Echo_Lake]

@BKISHOR

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

You might need to manually input the tablet MAC address in the configuration page of your wireless router, if MAC address filtering is enabled on the router. Use the following steps to find the MAC address:

1. On the Home screen, tap the All apps icon, and then tap the Settings icon.

2. In the System section, tap About tablet.

   

3. Tap Status.

   

4. Find the address listed under Wi-Fi MAC address.

   

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[BKISHOR]

Thanks for your reply.

It didn't work my friend. In my tab both of Mac address and Bluetooth address are unavailable. So I am not able to connect any wi-fi network.

[Echo_Lake]

@BKISHOR

Thank you for posting back. 

Since you have already tried most of the troubleshooting steps to resolve this issue,

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.