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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-21-2013 02:53 AM

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hey!! my printer goes online and it suddenly goes offline!! how to fix it?? can you help me immediately?? 

what should i do ??

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‎05-22-2013 02:36 PM

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Hi ironmankervy07,

 

What printer do you have?  

 

 

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‎05-25-2013 11:43 AM

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I cannot print. My printer says 'offline'. How do I get back 'online'.

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‎05-26-2013 04:35 PM

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@excalibur42 wrote:

I cannot print. My printer says 'offline'. How do I get back 'online'.

Please read this post then provide some details.  What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? Are there any error messages on the printer or computer screen?

 

If you are using Windows 7 or Windows 8 the diagnostics at http://www.hp.com/go/tools may help resolve the issue.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎06-02-2013 06:29 PM

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my printer is offline hoew do i fix

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‎06-02-2013 06:30 PM

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I tried right click, doesn't say  anything

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‎06-02-2013 09:55 PM

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@sonny24 wrote:

my printer is offline hoew do i fix

Please read this post then provide some details.  What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? Are there any error messages on the printer or computer screen?

 

If you are using Windows 7 or Windows 8 the diagnostics at http://www.hp.com/go/tools may help resolve the issue.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎06-19-2013 05:32 PM

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I have a windows 8 laptop  (yuck).  I looked at the lit from the printer, and it gave great directions, for a windows 7.  I can't even find the start, or the device and printers screen.  It is a brand new computer.

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‎06-25-2013 01:05 PM

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hp photosmart 652

 

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‎06-28-2013 12:44 PM - edited ‎07-15-2013 08:13 AM

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Hi robert-hp,

 

I see that you're having problems with your printer being offline.  

 

What printer do you have?

 

What operating system is your computer?

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