-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Tablets and Mobile Devices
- Palm desktop 6.2.2 crashes upon startup on Windows 10

Create an account on the HP Community to personalize your profile and ask a question

03-14-2020 11:19 AM
I had a Windows update that was downloaded onto my machine yesterday. It said it needed me to restart my computer. As a safeguard, I have learned to sync my Palm Desktop with my Z22 device every time I receive a message like that because my data might "disappear" or my Palm Desktop might "break". I managed to do the Hotsync. I was unable to reopen Palm Desktop 6.2.2 after that. I shut the (Windows 10) computer down for the night. Today I still can't reopen Palm Desktop as Administrator. I already uninstalled the Windows Cumulative update KB4551762 and KB4540673. Also uninstalled MS Groove Music, MS Movies and TV and MS One Note that all also installed since my Palm Desktop worked. Seeing a problem that someone posted last month, I'm thinking maybe I should have waited another day? When I "run as Admnistrator" the Palm Desktop 6.2.2 tries to start up. I get as far as seeing the title screen and then a menu appears before the Palm Desktop crashes. Any advice?
Solved! Go to Solution.
Accepted Solutions
03-20-2020 07:39 PM
I eventually solved this. I uninstalled and reinstalled the Palm Desktop software, but still had the problem. I finally found information about the company Short-Tronics, Inc (www.palmdr.com). They were able to efficiently help me over the phone for a reasonable fee. They know Palm products well! The solution involved running DBfixit, which was software that I already had on my Palm and had used years ago, but had not thought of trying for this problem.
03-20-2020 07:39 PM
I eventually solved this. I uninstalled and reinstalled the Palm Desktop software, but still had the problem. I finally found information about the company Short-Tronics, Inc (www.palmdr.com). They were able to efficiently help me over the phone for a reasonable fee. They know Palm products well! The solution involved running DBfixit, which was software that I already had on my Palm and had used years ago, but had not thought of trying for this problem.
