Pen not charging

[ginnyf2]

I have a HP ENVY x360 15-eu0005na Convertible Laptop - AMD Ryzen™ 7 with a tilt rechargeable pen. My pen has worked for the past week and a half however it has now been charging for over 6 hours and does not work. The pamphlet it came with said the pen should take 45 minutes to charge. If I disconnect the pen from the charger even after it has been connected for 45 minutes, it still has a red light and does not work on my computer. Please let me know what I can try, I think it may be an issue with the battery of the pen however it is brand new so I am very surprised it is having issues. 

[Dilip_18]

Hi@ginnyf2,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issue with the Rechargeable MPP 2.0 Tilt Pen not working.

I have a few recommendations 

• Update your Notebook computer to latest BIOS from HP.COM.
• Check with any alternate charger or charge from any other Laptop and check if it charge the Pen. 
• Make sure the Windows and HP support assistant updates are up to date. 
• Try changing the batteries on the Pen.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[ginnyf2]

Thank you for the response! I have used an alternate charger and the light finally turned white however when I disconnect the pen from the charger it no longer works. I will try changing the battery.

[Dilip_18]

Hi@ginnyf2,

Thank you for responding, I appreciate your time and effort.
 
Good to know that the issue is resolved.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!