Power Delivery Charging

[MHo14]

I do not see any phone number listed once my product has been identified, and the chat is automated, which I have tried before to no avail. 

I have a yes or no question, is the HP Pavilion x2 - 12-b020nr able to use a 45w 3rd party USB-C charger, while the computer is on?

[Echo_Lake]

@MHo14

Thank you for posting back. 

To get the answer to this question, NO the USB-C port will not charge your computer. 

[MHo14]

The USB-C port IS the charging port. The OEM HP charger is shaped like USB-C, and puts out 45W, variable, but peak 15v 3A. I have a USB-C charger, that puts out 45W, variable, but peak 15v 3A, that the computer will not recognize. This is not a hardware problem, this is an HP problem. HP promised a BIOS update that would allow this, and as of 2020, the latest BIOS update (f.24) still does not support this.

[Echo_Lake]

@MHo14

Thank you for posting back. 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.