Problem registering Laptop Warranty bought direct from Amazon

[SkyeRanger]

I encountered something I did not expect. Usually I can use the HP website to auto-detect my HP product. I have done it with a laptop and a desktop without incident. This week I bought a HP laptop directly from Amazon and am setting it up. I expected the HP website to auto detect my product, serial number and warranty. I expected to see the a 1 year warranty listed for my new laptop.  However, the HP auto-detect does not show the serial number and says unknown warranty.

I spent a fair bit of time talking to HP Tech Support and then HP Customer Service. I ended up being told that when someone buys an HP Laptop (or other product) directly from Amazon, the warranty is handled differently. This is puzzling. If I have a technical problem with the laptop, who is at the front line?

The quirky thing is that I do not have a tech problem; I just wanted to register the laptop and I expected my HP account to say "1 year warranty" for my new HP Laptop. The laptop is listed in my account, but the warranty is  stated as unknown.

I made an idiot of myself scrambling to understand what the tech support guy was saying, mostly because it was not what I expected. I expected to push a few buttons, see the product registered, and then continue with setup. They also track the email I used for purchasing and not my actual personal correspondence email address.

I was annoyed that Windows 11 wanted to handle "registering my laptop." I did not want to simply throw my name and email address into the void. I wanted to see the registration show up in my HP account. Now myHP on the laptop says the registration process is done (by not allowing to me repeat the steps) but there is no "go look at your HP registration."

Anyone have some insights on how buying an HP product directly from Amazon itself works with regard to the 1 year HP warranty? The papers say I have 90 days free talking with HP, but the tech support did not seem able to "Make It So" that I can see the warranty period on my HP account for my brand new laptop.

I was able to accomplish this on an HP laptop I bought from a separate 3rd party seller on Amazon.

[SkyeRanger · Accepted solution]

I think I have gotten a full answer to this. In 50 years using computers, maybe 32 years with my own desktops and such, I have never had to use a manufacturer warranty. Everything has always worked. It is kind of ironic. Once a person has a tech problem with some computer product, the importance of the product registration and a warranty is a big deal. I guess I have been lucky to have had so many good products that keep on ticking well beyond their expected lifespan.