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‎11-05-2020 12:44 PM

HP Recommended
Product: Model 15 BS234

Here is my issue: Found either malware or bot in my system. Ran anti virus scan - Avg-Nothing found. So powered off. Next day could not boot into windows. Ran Disn sfc Chkdsk and everything in between. Why trying to get windows back up. Had Bios update sstartup 2x on me. Kinda bizarre. It said at bottom of page - block. Have jpg of it. Cant boot into safe mode in startup settings.Tried restore reset Nothing works!

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-17-2020 11:58 AM

HP Recommended

@Clark21

 

I reviewed your post and I understand that the computer is not booting to Windows and you are getting a bluescreen error on startup.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The 0xC000021A error is a Blue Screen of Death or BSoD error that occurs when a Windows user-mode subsystem is compromised. To resolve this issue, you need to perform a recovery on the computer and this will reinstall the operating system.

 

Follow the steps in the below article to perform a recovery on the computer.

 

https://support.hp.com/in-en/document/c06162205

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-17-2020 11:58 AM

HP Recommended

@Clark21

 

I reviewed your post and I understand that the computer is not booting to Windows and you are getting a bluescreen error on startup.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The 0xC000021A error is a Blue Screen of Death or BSoD error that occurs when a Windows user-mode subsystem is compromised. To resolve this issue, you need to perform a recovery on the computer and this will reinstall the operating system.

 

Follow the steps in the below article to perform a recovery on the computer.

 

https://support.hp.com/in-en/document/c06162205

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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