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‎10-02-2020 12:05 PM

HP Recommended

My laptop recently stopped working saying that a file was missing, that file being \windows\system32\winload.efi, I was told I'd need to reset my laptop but that option didn't appear anywhere, I looked up tutorials and they all told me to hold down or rapidly press f11 after turning it on, these didn't work, I'd anyone has any tips please tell me, I don't have the money to buy a new one and I don't want to lose all my files

1 REPLY 1

‎10-02-2020 12:36 PM

HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information....do not post the serial number...

 

https://support.hp.com/us-en/document/c00033108

 

What operating system are you running on it?

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