The corner of my monitor is discolored now

[marketeralpine]

This may be the wrong category but it's not a notebook, desktop, or printer, so there's no "monitor" category or way to contact tech support so this is my best chance.

Hello I have an HP 25es monitor. Today when I came into work and the corner of screen is messed up, I can still click things that are there but it's discolored. I tried unplugging it for a minute or so and issue didn't go away. Is this resolvable or a constant annoyance I'm stuck with?

[Dilip_18]

Hi@marketeralpine,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing screen issues with the HP Monitor. I have a few recommendations 

• Update the HP 25er/25es LCD Monitor Driver from HP.COM.
• Try doing the factory defaults/reset Display Settings 
• If the issue still persists then it could be a hardware issue on the monitor.

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[marketeralpine]

Thank you for your reply! It went away on its own, maybe the monitor needed to be off longer? It was fine the next day. Will save your solution for next time!

[Dilip_18]

Hi@marketeralpine,

Thank you for responding, I appreciate your time and effort.
 
Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!