Universal Serial Bus (USB) Controller and Unknown Device not installed in Probook 4430s

[Kaulana]

Hello there,

I have Probook 4430s with windows 7 ultimate 64 bit. I have problem with it, that is Universal Serial Bus (USB) Controller PCI Slot 7 and Unknown Device on PCI Bus not installed.

Here is their Hardware Ids :

For Universal Serial Bus (USB) Controller :

PCI\VEN_1033&DEV_0194&SUBSYS_167E103C&REV_04
PCI\VEN_1033&DEV_0194&SUBSYS_167E103C
PCI\VEN_1033&DEV_0194&CC_0C0330
PCI\VEN_1033&DEV_0194&CC_0C03

For Unknown Device :

ACPI\HPQ0004
*HPQ0004

Please help me to solve the problem, thank you before.

[Paul_Tikkanen · Accepted solution]

Hi:

You need these drivers...

USB:

This package contains the Renesas USB 3.0 driver. This driver is available for supported notebook models with supported operating systems.

ftp://ftp.hp.com/pub/softpaq/sp54501-55000/sp54511.exe

Unknown:

This package provides HP 3D DriveGuard for the supported notebook models and operating systems. HP 3D DriveGuard receives notifications from the integrated accelerometer and protects the hard drive (HDD) by automatically "parking the heads" to reduce the risk of damage if the notebook is accidentally bumped or dropped.

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

[Kaulana]

Hi Paul,

Sorry for late reply, i just open my email.
Thank you very much for your helpful answer, both of ur link inserted above are working very well. Now my problem with it solved.

But there is 1 more problem that just occur in my laptop, that is  "Toredo Tunneling Pseudo-Interface".

It say's : "This device cannot start . (Code 10)".

Hardware ids : *TEREDO

Can you help me again with this problem Paul? Please 🙂

Thank you again before.

Regards

Kaulana

[Paul_Tikkanen]

You're very welcome, Kaulana.

For the Teredo Tunneling Pseudo-Interface, see if the first reply below checked as the answer works for you...

https://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/teredo-tunneling-pseudo-interfa...

[Kaulana]

Yup, once again it's helped me to solve the problem.

I use the cmd way to solved the problem, but i made a mistake. I run it without administrator credential and i already uninstal it first, but i think it's ok, isn't it ?

[Paul_Tikkanen]

Sure, that's fine.

If the ! is gone, then you are all set.

[Kaulana]

Thank you for your support Paul

[Paul_Tikkanen]

Anytime, Kaulana.

Glad to have been of assistance.

Regards,

Paul