Update to Slate 7 operating system?

[Hawky77]

I inherited several Slate 7 1800 tablets when I bought my business. They are probably five years old. Recently I attempted to download Google Photos onto them and was unsuccessful. Prior to that I had been using Picasa with no problems. So I am wanting to know if there are any OS updates for these tablets? Or in lieu of that, any ideas why they will not accept Google Photos when they had no problems with Picasa?

[The_Fossette]

Hi @Hawky77,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues installation google photos on your tablet and you wanted to know whether there are any software updates for your tablet.

Don’t worry, I assure you I will try my best to get this sorted.

I checked the details of your tablet and see that Android Nougat is available for your tablet. If you are using an older version of Android Google photos may not be compatible with the OS. 

You can download the software from the below link.

http://hp.care/2ypXXhk

Here are the installation instructions.

1. Download the update.zip file to your computer.

10. Wait for the recovery process to complete. When the message, "Install from

9. Press the Power button to select the file and begin the recovery.

8. Use the Volume Down button to highlight the software image file, update.zip.

7. In the Android system recovery menu, use the Volume down button to scroll to "update / recover from SD card," and then press the Power button to select.

6. Press and hold the Volume Up button and Power button at the same time. When the Android system recovery menu appears on the screen, release the buttons.

5. Insert the microSD card containing the update.zip file into the card reader on the tablet.

4. Power off the tablet.

3. Fully charge the tablet, and then disconnect the charging cable from the tablet.

2. Copy the update.zip file to the root folder of a microSD card. Do not unzip the file.sdcard complete," appears on the screen, remove the microSD card from the card reader.

11. In the system recovery menu, highlight the option "reboot system now," and then press the Power button to reboot the system.

12. The tablet reboots. The recovery process is complete, and a new version of the Android operating system is installed on the tablet.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Hawky77]

Hi--I have attempted the fix as you suggested but it did not work. After installing the "updated" OS the tablet was exactly as it was before and I was still unable to download Google Photos. So I am very sure I followed your instructions carefully and the tablet did undergo a reboot process, but it was not updated. So here is my question: when I went to the HP page to download the update, the details of the update stated that it was to restore the image for the Jelly Bean OS but it does not say that it will replace it with the Nougat OS. Is there another download that I need to accomplish to replace the Jelly Bean OS with Nougat?

[Hawky77]

Hi--I have done some more research about these tablets and apparently they are different than the Slate 7 tablets I thought they were. According to the serial number and the HP website, they are called the HP 7 1800 tablet, a slightly different version of the tablet. So I went to the software and driver page and downloaded the update for this tablet thinking that it would update the Jellybean OS to Nougat but it did not. The tablet once again went through a reboot but remained the same as before the update. So I am completely confused. 

[The_Fossette]

Hi @Hawky77,

I recommend you contact HP phone support to further diagnose the issue.

Here is how you can get in touch with the phone support.

Open link: www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Take care.

Cheers!

[Hawky77]

Hi The_Fossette...I have tried the update two more times with no success so I went to the phone support option and have been on hold for more than an hour. But I am determined to speak with someone and resolve this issue so I will wait. Thank you for all of your help. Maybe it is possible that these tablets cannot be upgraded to Nougat. We shall see...

[The_Fossette]

Hi @Hawky77,

Thank you for keeping me posted.

I am positive that the phone support tech will help you get this fixed.

Take care.

Cheers!

[Hawky77]

Hi The_Fossette--Well, I have tried three times to get through to HP phone support and have given up each time after waiting for more than two hours each time. I do not think there is anyone there to be honest. So I thought I would ask you is there any way for me to initiate a chat with a support agent? I cannot find that option anywhere on the website and I do not wish to call them anymore. Thank you for your help...

[Chimney_83]

Greetings @Hawky77, I am the @Chimney_83. It looks like you were interacting with @The_Fossette, but he is out of the office today so I'll take over from here.

I understand that you would like to know if there is a chat support available for your tablet, is that right?

Chat support might not be available for all products and regions. 

If you could let me know the region you are located in, I might be able to check and assist you. 

Keep me posted. 

[Hawky77]

Hi Chimney 83--I did not see this until this morning. I live in Hawaii. I have given up on HP phone support because I have been on hold up to three hours and nothing so I am going to call the resolution team and see if I can get some help. This is becoming ridiculous.