• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-31-2019 04:39 AM

HP Recommended
Product: HP Smart for Android

Good day

 

Today had to do scans but my pc is down. So I searched the web and found HP Smart app for my printer scanner machine for Android so using my cell. 

 

All is eazy and works perfect but the destination where my pdf is saved pops up so fast I was unable to read it, and now I can't retreive my pdf. Scanned it again to see that message again but it doesn't show again.

7 REPLIES 7

‎11-02-2019 03:41 PM

HP Recommended

@Beertjie007

 

I'll be happy to assist you!

 

Could you please help me with the exact model name or the product number of the printer?

 

Keep me posted.

 

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎11-03-2019 04:25 AM

HP Recommended

HP officejet 7500A Wide format

Tags (1)
Was this reply helpful? Yes No

‎11-05-2019 01:38 PM

HP Recommended

Go to the Folder icon located at the bottom in the center and go to scanned files.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎11-13-2019 11:52 AM - last edited on ‎11-13-2019 05:10 PM by Retired

HP Recommended

Hi, I found on my Android smart phone the APP created a folder HPSCAN in the internal memory and all my scans was there.

 

Hope this solves your problem aswell.

 

Regards

 

 

 

Was this reply helpful? Yes No

‎11-13-2019 05:04 PM

HP Recommended

@Beertjie007

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

Take care and do have a great week ahead!

:)Cheers:)

 

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎11-17-2019 03:52 AM

HP Recommended

I was facing same issue... but i am happy now to get the solution.

https://pteemoney.com
Was this reply helpful? Yes No

‎11-18-2019 09:57 AM

HP Recommended

@PteeMoney

 

Glad to know that you found the solution. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.