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‎10-31-2019 04:39 AM

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Product: HP Smart for Android

Good day

 

Today had to do scans but my pc is down. So I searched the web and found HP Smart app for my printer scanner machine for Android so using my cell. 

 

All is eazy and works perfect but the destination where my pdf is saved pops up so fast I was unable to read it, and now I can't retreive my pdf. Scanned it again to see that message again but it doesn't show again.

7 REPLIES 7

‎11-02-2019 03:41 PM

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@Beertjie007

 

I'll be happy to assist you!

 

Could you please help me with the exact model name or the product number of the printer?

 

Keep me posted.

 

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

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‎11-03-2019 04:25 AM

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HP officejet 7500A Wide format

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‎11-05-2019 01:38 PM

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Go to the Folder icon located at the bottom in the center and go to scanned files.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎11-13-2019 11:52 AM - last edited on ‎11-13-2019 05:10 PM by Retired

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Hi, I found on my Android smart phone the APP created a folder HPSCAN in the internal memory and all my scans was there.

 

Hope this solves your problem aswell.

 

Regards

 

 

 

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‎11-13-2019 05:04 PM

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@Beertjie007

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

Take care and do have a great week ahead!

:)Cheers:)

 

Raj1788
I am an HP Employee 

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‎11-17-2019 03:52 AM

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I was facing same issue... but i am happy now to get the solution.

https://pteemoney.com
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‎11-18-2019 09:57 AM

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@PteeMoney

 

Glad to know that you found the solution. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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