blank page when printing from Android device

[pici]

when printing file from my android Mobile, same problem with Samsung S20 and Huawei Mate8, Blank pages are printed. if I use an IPHONE or from the PC the print is OK.

I tried to clear the S20 - PRINT SPOOLE R cash and data 

tried different PTINT SERVICE : sansung print service plug in , HP print service, Mopria Print service, Default print service

Still SAME PROBLEM ..... PRINTING BLANK PAGE

THE wifi communication with the printer in OK. the file is sent to the printer but Blank page are printed.

[Betty0610]

@pici

Welcome to the HP Support Community.

Try restarting your android phones, updating the phones as well.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[pici]

thank you for your reply, but still the printer print Blank pages.

the Samsung s20 FE, was restarted. phone is updated with ANDROID 10, UI 2.5. (see pic)

same problem with a Huawei Mate8 running Android 7.

I tried different PRINT SERVICES (PLUG-IN) (see pic).

nothing is wrong with the printer itself, if I print from a Computer or an Iphone using wifi , the prints are just fine.

[Betty0610]

I recommend you to contact the phone manufacturer regarding this.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!