hinge problems, touch not working

[Smit1]

While opening the laptop I found that the bottom part of the touchscreen is mobile, as it is sticking out a few mms from the backing on both of the bottom corners. The problem gets worse the wider I open the laptop. The screen is working but the touch is not and now I have to keep my laptop open all time. What is the solution, also when I turn on the laptop I have notification saying one of the fan is not working. How can I resolve all the issues.

[The_Fossette]

@Smit1

I reviewed your post and I understand that you are facing issues with the hinges.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you with the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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